Refund & Reprint Policy

Because every item we produce is custom-made with your artwork, we can't resell returned products. That's why our policy works differently than a typical retail store — it's built around getting your order right, verified through your free digital proof before anything is printed.

Eligible for Reprint or Refund

• Print or embroidery doesn't match your approved proof (wrong design, placement, or text)
• Wrong garment style, size, or color shipped versus what you ordered
• Manufacturing defects — holes, stains, peeling or cracking decoration on arrival
• Order damaged in transit (we'll handle the carrier claim)
• Significant quantity shortage versus your invoice

Not Eligible

• Errors that appear in your approved proof (spelling, layout, colors as shown) — please review proofs carefully
• Sizes ordered incorrectly — we print the size breakdown you confirm
• Change of mind after production has started
• Minor variations in ink or garment color inherent to the printing process
• Damage from improper washing or care after delivery

How to Report an Issue

Contact us within 7 days of delivery at sales@printoradesigns.com with your order number and clear photos of the issue. We respond within 1 business day. If the issue qualifies, we'll offer a reprint (our default) or a refund to your original payment method, at your preference. Refunds are processed within 5–10 business days of approval.

Cancellations

You can cancel or change your order free of charge any time before you approve your digital proof. After approval, your order enters production and can no longer be cancelled. If garments have been ordered but not yet decorated, we may be able to offer a partial refund minus costs incurred — just ask.

Questions?

We'd rather talk it through than have you guess. Call (406) 201-9749 or email sales@printoradesigns.com — we respond within 1 business day.